# Closed DM's

<figure><img src="/files/nw0uRrG3M8eTwwOLeERv" alt=""><figcaption></figcaption></figure>

## Why is Appy sending this?

If you have a closed DM, then Appy cannot send you the application form and an error will therefore occur.

## How to fix it?

There are a couple of different settings which can cause this problem.

First of all, make sure you have not blocked Appy bot. If you have blocked it, unblock it and try again. If you are still having issues, read below:

1. Go to your Discord client settings
2. Click on Privacy and Safety
3. Turn on the "Allow direct messages from server members"&#x20;

<figure><img src="/files/ex7qQWYNUkdvWj5ZCy54" alt=""><figcaption></figcaption></figure>

If you are still having issues after this, go to the server which appy cannot dm you in and right click the server profile picture in your server navigation bar. You will see a "privacy settings" button, click this.

<figure><img src="/files/OUTtNAiza0qwHgegzlUY" alt=""><figcaption></figcaption></figure>

Once done, you will then see a popup, make sure the "Direct messages" option is enabled&#x20;

<figure><img src="/files/UnqR9DTyROZGM6d4mRyE" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Support**\
If you have questions about this, please join our [**Support server**](https://discord.com/invite/bDmc55c6zY)**.** We'll be happy to help.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.appy.bot/resources/troubleshooting/closed-dms.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.