# Role problems

What do you do if you've set the Appy bot to give or remove roles when accepting and rejecting people who have submitted an application, and it doesn't? You can find the answer to this below!

## Role to low in Hierarchy

<figure><img src="/files/8vZ6yt3BJbchT5CAuExR" alt=""><figcaption></figcaption></figure>

Appy cannot give/remove roles when the bots role is too low in the hierarchy.\
What to do then?&#x20;

1. Go to your **Discord** server settings&#x20;
2. Click on **Roles**.&#x20;
3. Find and click on **Appy's role**
4. Now move Appy's role **above** the roles you want the bot to give/remove.

<figure><img src="/files/qSvccM71ZH63onmBfPoM" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Appy's role need to be higher then the roles you want it to give/remove.&#x20;
{% endhint %}

## Role permissions

Another thing that can cause Appy not to grant/remove roles is role premissions. \
You have to make sure Appy bot have the permission to manage roles.&#x20;

To make sure it have the premission:&#x20;

1. Go to your Discord server settings
2. Click on **Roles**.&#x20;
3. Find and click on **Appy's role**
4. Click on **Permissions**
5. Find **Manage Roles** and ensure its <mark style="color:green;">**ON**</mark>

<figure><img src="/files/PvebsyeoAAKZqBiEcZ74" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
**Support**\
If Appy is still showing you the error message, please join our [**Support server**](https://discord.com/invite/bDmc55c6zY)**.** We'll be happy to help.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.appy.bot/resources/troubleshooting/role-problems.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.