# Ticket setup

{% hint style="info" %}
By following this guide you must have `Administrator`permission and Appy must be invited to your server.
{% endhint %}

## Step one

Visit the [Appy website](https://appybot.xyz/dashboard) and select the server which you want to configure.

<figure><img src="/files/DWSzeh7SyMUKfS7XGSBG" alt=""><figcaption><p>Appy dashboard</p></figcaption></figure>

## Step 2:

Once you have selected select the "ticket templates" option in the side navbar. A ticket template is what is used to configure your ticket, it has different options such as specifying actions whenever a user leaves, pinging support roles and setting up ticket categories/logging.

<figure><img src="/files/xxZr9VWJSVcWX0vsFG2o" alt=""><figcaption></figcaption></figure>

## Step 3

The next step is to create a ticket template, you can do this by writing the ticket name in the text input and clicking "new ticket template"

<figure><img src="/files/CdDycnmUfrzg9CDMRZmz" alt=""><figcaption><p>create a ticket template</p></figcaption></figure>

## Step 4

Fill out the required settings.&#x20;

* Name: this is the name of the ticket, eg support ticket
* Ticket category: the category channel that user created tickets will be made under
* Ticket logging channel: The channel where closed tickets will be sent too (transcripts)
* Support team roles: Anyone with these roles can view tickets and close them &#x20;

Once you have filled out the necesary information click the save button at the bottom of your screen.

<figure><img src="/files/GbjOgrVcxLP72A9WuWxb" alt=""><figcaption></figcaption></figure>

## Step 5

Now that you have made your ticket template, it is now time to send it to your discord server. You can do this by navigating over to the "Ticket panels" section on the side navbar.

<figure><img src="/files/c0sQI7tCaAwAlBRamYtL" alt=""><figcaption></figcaption></figure>

## Step 6

Create a ticket panel and fill out the necessary information. You'll now be able to select a ticket template in the `linked tickets`dropdown. Then, click `save`and then click the `send panel`button at the bottom of your page.&#x20;

<figure><img src="/files/eQzg0dr0a7U9MME7ykiD" alt=""><figcaption></figcaption></figure>


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